30 DAY CUSTOMER JOURNEY AUDIT

 
 

30 CUSTOMER JOURNEY AUDIT

focused service design and customer experience review that maps your digital, physical, and operational touchpoints to uncover where customers hesitate, abandon, complain, or lose trust.

We review the full customer experience across:

Digital touchpoints
Website, mobile, checkout, forms, account flows, emails, support journeys.

Physical touchpoints
Retail environments, signage, packaging, printed materials, wayfinding, product interaction.

Operational touchpoints
Staff handoffs, service processes, ownership gaps, customer support, fulfillment, and post-purchase experience.

You receive a clear executive-ready report showing:

  • Where the experience breaks

  • Which issues are costing the most

  • Who should own the fix

  • What to prioritize first

  • How to turn friction into revenue

For companies where a small improvement can mean millions.

This is not a design critique. It is a revenue protection exercise.

We find the moments your company has normalized — but your customers have not.

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